Source: [Original HTML page](https://stolenorbit.com/en/industries/construction-trades/)

Language: English

Construction & trades

# From the first message to the site visit, with the details intact.

Addresses, photos, availability and job details often arrive at different times. We prepare a job record that follows your team from the first enquiry to the quotation.

[Tell us about your process](https://stolenorbit.com/en/contact/) [Explore a possible first workflow](https://stolenorbit.com/en/industries/construction-trades/#workflow)

CUSTOM BUILT · ONGOING CARE

An example to adapt to your work. We consider SMEs across all sectors, in Italy and Europe.

ILLUSTRATIVE EXAMPLE

## Prepare a useful site visit

[Source for this section](https://stolenorbit.com/en/industries/construction-trades/#workflow-heading)

A potential customer requests work. The technician needs another call to establish the location, access, reported problem and availability.

1.  ### Bring the enquiry together
    
    We organise contact details, area, job type and supplied material in one record. Missing details become a few focused questions.
    
2.  ### Propose the next step
    
    The coordinator checks coverage, skills and calendars. The system prepares an appointment proposal; confirmation follows the rules you agree.
    
3.  ### Follow the quotation
    
    After the visit, we connect findings, quotation and subsequent variations. Follow-up stops when a reply arrives or the scope changes.
    

This workflow describes a possible project, not a customer case study or a result already achieved.

WHAT WE START WITH

## The things to establish first.

-   Service areas, job categories and the person responsible for each.
-   Accessible calendars and rules for appointments and urgent work.
-   Quotation templates and a shared way to record variations.

YOUR TEAM STAYS IN CONTROL

### Decisions have an owner.

Safety assessments, technical diagnosis and conformity declarations remain with competent professionals.

Changes to price, materials or the work require approval before a customer agreement is updated.

THE FIRST SCOPE

## A workflow we can verify.

One job category, from the first enquiry to a confirmed site visit. Include an easy way to assign unusual cases manually from the beginning.

### What we measure together

-   Requests with complete contact, location and next-step information.
-   Staff time needed to arrange a site visit.

AFTER LAUNCH

## The work continues. So does the care.

We update coverage areas, availability, templates and assignment rules. We review unassigned requests and interrupted reminders, and support staff using the workflow in the field.

[How we work together](https://stolenorbit.com/en/our-process/)

WHEN AN EARLIER STEP MATTERS

Emergencies must not depend on a form or AI classification. Keep a direct contact channel and separate ordinary enquiries from urgent interventions.

## Before we start.

[Source for this section](https://stolenorbit.com/en/industries/construction-trades/#industry-questions-heading)

**Can we use customer photos?**

Photos can accompany the record with defined access and retention. We do not use them to certify safety or produce an automatic technical diagnosis.

**Can it prepare a quote?**

It can assemble information and line items from an approved price list. Quantities, site conditions and the final price are checked by the person responsible for the work.

## Explore the services.

[Source for this section](https://stolenorbit.com/en/industries/construction-trades/#industry-related-heading)

[Quote follow-up](https://stolenorbit.com/en/services/quote-follow-up/) [Customer support](https://stolenorbit.com/en/services/customer-support-automation/)

START WITH YOUR WORK

## Which step would you like to make easier?

[Source for this section](https://stolenorbit.com/en/industries/construction-trades/#industry-contact-heading)

A description and a contact address are enough. You can add tools, volumes and constraints in the form if you wish.

[Let’s talk](https://stolenorbit.com/en/contact/)