Source: [Original HTML page](https://stolenorbit.com/en/industries/hospitality/)

Language: English

Hotels & hospitality

# Each guest request reaches the right person.

Arrival times, parking questions, changes and special requests should survive a shift change. We connect messages and bookings where your tools support reliable identification.

[Tell us about your process](https://stolenorbit.com/en/contact/) [Explore a possible first workflow](https://stolenorbit.com/en/industries/hospitality/#workflow)

CUSTOM BUILT · ONGOING CARE

An example to adapt to your work. We consider SMEs across all sectors, in Italy and Europe.

ILLUSTRATIVE EXAMPLE

## A late arrival, prepared before the next shift

[Source for this section](https://stolenorbit.com/en/industries/hospitality/#workflow-heading)

A guest says they will arrive late and asks about parking. The answer depends on the booking, property and current procedures.

1.  ### Find the booking
    
    The message is linked to the stay reference. If details are missing or the sender does not match, reception checks before sharing information.
    
2.  ### Prepare a relevant answer
    
    The system suggests information from the approved knowledge base for that property. Booking changes and special requests remain visible to the team.
    
3.  ### Hand over clearly
    
    An operational note reaches the responsible shift with an owner and status. An unresolved issue stays open after the reply has been sent.
    

This workflow describes a possible project, not a customer case study or a result already achieved.

WHAT WE START WITH

## The things to establish first.

-   A PMS or booking register with verified permissions and interfaces.
-   Approved information for each property, language and season.
-   Owners and internal channels for reception, housekeeping and maintenance.

YOUR TEAM STAYS IN CONTROL

### Decisions have an owner.

Prices, refunds, cancellations and availability require an authorised source and team approval where appropriate.

Health, accessibility and emergency requests go to a person; unnecessary sensitive details are not collected.

THE FIRST SCOPE

## A workflow we can verify.

Pre-arrival questions for one property on one channel. Start with draft replies and measure how many need a correction before sending.

### What we measure together

-   Reception time spent on repeat questions.
-   Requests still open at the shift handover.

AFTER LAUNCH

## The work continues. So does the care.

We maintain seasonal information, opening times, instructions and PMS connections. We review unsuitable replies and shift handovers, updating the workflow as services change or new staff join.

[How we work together](https://stolenorbit.com/en/our-process/)

WHEN AN EARLIER STEP MATTERS

If availability and procedures have no current source, make that source reliable first. This workflow does not replace guest-registration obligations.

## Before we start.

[Source for this section](https://stolenorbit.com/en/industries/hospitality/#industry-questions-heading)

**Can it respond in several languages?**

Yes, using approved information and terminology. Commercial conditions, sensitive instructions and ambiguous cases have human review and an escalation path.

**Does it connect to booking platforms?**

That depends on the interfaces and permissions of your PMS or channel. We verify access before promising synchronisation or automatic messages.

## Explore the services.

[Source for this section](https://stolenorbit.com/en/industries/hospitality/#industry-related-heading)

[Customer support](https://stolenorbit.com/en/services/customer-support-automation/) [Quote follow-up](https://stolenorbit.com/en/services/quote-follow-up/)

START WITH YOUR WORK

## Which step would you like to make easier?

[Source for this section](https://stolenorbit.com/en/industries/hospitality/#industry-contact-heading)

A description and a contact address are enough. You can add tools, volumes and constraints in the form if you wish.

[Let’s talk](https://stolenorbit.com/en/contact/)