Source: [Original HTML page](https://stolenorbit.com/en/industries/real-estate/)

Language: English

Real estate agencies

# From listing to viewing, with the context already collected.

The same property receives enquiries through portals, email and phone. We help the team find the right reference, prepare a reply and follow the next step.

[Tell us about your process](https://stolenorbit.com/en/contact/) [Explore a possible first workflow](https://stolenorbit.com/en/industries/real-estate/#workflow)

CUSTOM BUILT · ONGOING CARE

An example to adapt to your work. We consider SMEs across all sectors, in Italy and Europe.

ILLUSTRATIVE EXAMPLE

## A viewing request that does not start from scratch

[Source for this section](https://stolenorbit.com/en/industries/real-estate/#workflow-heading)

Someone asks about a listing and suggests two times. The agent needs to check that the property is still available and coordinate access.

1.  ### Link the listing and contact
    
    We prepare a record with the property reference, question and stated preferences. A withdrawn listing is flagged instead of receiving a standard reply.
    
2.  ### Agree the viewing
    
    The system prepares options from accessible calendars. The agent confirms access and availability with the parties before finalising the appointment.
    
3.  ### Continue the conversation
    
    After the visit, a note and follow-up task remain linked to the property. The checklist shows documents still to be reviewed, without certifying them.
    

This workflow describes a possible project, not a customer case study or a result already achieved.

WHAT WE START WITH

## The things to establish first.

-   A property database with current references and statuses.
-   CRM, calendars and communication rules for owners and enquirers.
-   Document checklists defined by the agency and professionals involved.

YOUR TEAM STAYS IN CONTROL

### Decisions have an owner.

Compliance, legal assessments, financial reliability and housing-access decisions are not automated.

Listings, prices and availability are checked; an unapproved draft cannot make a contractual promise.

THE FIRST SCOPE

## A workflow we can verify.

One portal or inbox, from enquiry to an agreed viewing. Use the person’s stated preferences, without creating automatic scores for prospective buyers or tenants.

### What we measure together

-   Enquiries correctly linked to a property and responsible agent.
-   Viewings to arrange with no next action assigned.

AFTER LAUNCH

## The work continues. So does the care.

We monitor changing portal formats, duplicate listings and synchronisation. Replies and rules are updated when a property changes status, while negotiations retain a direct path to the agent.

[How we work together](https://stolenorbit.com/en/our-process/)

WHEN AN EARLIER STEP MATTERS

An outdated property database makes automatic availability replies unreliable. In that situation, fix the listing statuses first.

## Before we start.

[Source for this section](https://stolenorbit.com/en/industries/real-estate/#industry-questions-heading)

**Does it verify property documents?**

It can show what has arrived and what is missing from a checklist. Validity, compliance and interpretation of those documents require the relevant professionals.

**Can it send similar properties?**

We can assess a workflow based on stated preferences and the applicable communication rules. A single viewing request does not trigger indiscriminate promotional messages.

## Explore the services.

[Source for this section](https://stolenorbit.com/en/industries/real-estate/#industry-related-heading)

[Quote follow-up](https://stolenorbit.com/en/services/quote-follow-up/) [Customer support](https://stolenorbit.com/en/services/customer-support-automation/)

START WITH YOUR WORK

## Which step would you like to make easier?

[Source for this section](https://stolenorbit.com/en/industries/real-estate/#industry-contact-heading)

A description and a contact address are enough. You can add tools, volumes and constraints in the form if you wish.

[Let’s talk](https://stolenorbit.com/en/contact/)