Source: [Original HTML page](https://stolenorbit.com/en/industries/retail/)

Language: English

Shops & retail networks

# Answering a customer should not take three phone calls.

An item at another branch, a return to review or a replenishment request to prepare. We connect the handovers between stores and the back office while keeping stock decisions under your control.

[Tell us about your process](https://stolenorbit.com/en/contact/) [Explore a possible first workflow](https://stolenorbit.com/en/industries/retail/#workflow)

CUSTOM BUILT · ONGOING CARE

An example to adapt to your work. We consider SMEs across all sectors, in Italy and Europe.

ILLUSTRATIVE EXAMPLE

## Find an item and prepare its transfer

[Source for this section](https://stolenorbit.com/en/industries/retail/#workflow-heading)

A customer wants a variant that is unavailable in this store. Staff need to check other branches and understand how current the stock information is.

1.  ### Read the useful information
    
    We bring together product code, variant and availability from the agreed source, showing when it was updated. Theoretical stock is not a reserved item.
    
2.  ### Ask the branch to confirm
    
    We prepare a request for the relevant store. Staff physically check the item and approve a transfer or reservation.
    
3.  ### Track the handover
    
    The status stays visible until receipt. Customer updates use confirmed availability; a failed delivery opens a task for the team.
    

This workflow describes a possible project, not a customer case study or a result already achieved.

WHAT WE START WITH

## The things to establish first.

-   Product records with shared variants and codes across branches.
-   POS or inventory data and its actual update frequency.
-   Rules for transfers, reservations and staff responsibilities.

YOUR TEAM STAYS IN CONTROL

### Decisions have an owner.

Returns, refunds, discounts and stock adjustments require the agreed authorisations.

Customer information distinguishes indicative availability from a confirmed reservation.

THE FIRST SCOPE

## A workflow we can verify.

Two stores and availability or transfer requests only. Compare the workflow with manual checks before expanding it across the network.

### What we measure together

-   Manual steps required to answer an availability question.
-   Open transfers without confirmation from the receiving store.

AFTER LAUNCH

## The work continues. So does the care.

We monitor code alignment, synchronisation delays and unfinished transfers. New stores and catalogue changes are introduced with checks, and branch managers learn how to handle cases requiring confirmation.

[How we work together](https://stolenorbit.com/en/our-process/)

WHEN AN EARLIER STEP MATTERS

If stock is updated only at the end of the day, we do not promise real-time availability. A simple confirmation request may be more useful than a complex integration.

## Before we start.

[Source for this section](https://stolenorbit.com/en/industries/retail/#industry-questions-heading)

**Does this work without an online store?**

Yes. This workflow concerns stores and inventory. An online shop can be added if useful and if its stock rules are compatible.

**Does it decide what to reorder?**

We can prepare a proposal using approved thresholds and data. Seasonality, returns and supplier constraints need checking before an order is sent.

## Explore the services.

[Source for this section](https://stolenorbit.com/en/industries/retail/#industry-related-heading)

[Order preparation](https://stolenorbit.com/en/services/order-preparation/) [Customer support](https://stolenorbit.com/en/services/customer-support-automation/)

START WITH YOUR WORK

## Which step would you like to make easier?

[Source for this section](https://stolenorbit.com/en/industries/retail/#industry-contact-heading)

A description and a contact address are enough. You can add tools, volumes and constraints in the form if you wish.

[Let’s talk](https://stolenorbit.com/en/contact/)