A practical starting point

Which task is worth exploring first?

Define one task, its limits and a useful next step. Leave with a brief to use with your team or discuss with us.

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01

The task

Describe what comes in, what you do and what result you need. Use generic examples without customer or personal data.

Haven’t chosen a task yet?
  • A step where you copy the same data between two tools.
  • A draft or report you often prepare in the same way.
  • A check or reminder that currently depends on someone remembering.

02

The priority

How often does it happen?

Think about normal work, not just an unusual week.

Which improvement matters most?

Choose one priority to decide what you will observe.

03

The process

Do the steps follow a recognisable pattern?

Exceptions matter: a usual path can still be a useful starting point.

How does the information you need arrive?

You don’t need to know whether an integration already exists.

04

The control

How do you decide what to do?

Consider the final decision, not only preparing the information.

What happens if the result is wrong?

Even a simple task can need an important check.

How we read your answers

Human judgement and the consequences of errors come first. We then consider repetition, rules and available inputs. Missing answers become points to clarify. There is no score or automation percentage.

No answers are sent during the assessment. You can download them to your device or choose to send us the brief through the final contact form. Reloading or leaving this page does not retain your answers.

Microsoft: observing activities, variants and time · NIST: human roles and oversight